AI for your internal knowledge base
The answer exists. Nobody can find it.
Internal documentation fails at retrieval, not at writing. The page exists; the person looking for it does not know what it was called. An assistant that reads the whole set answers the question and names the document.
Someone asks in a team channel a question that was answered in a document written eighteen months ago. Two other people stop what they are doing to go and look for it. That is the cost of a wiki nobody can search, paid several times a week.
- Your wiki or intranet pages, crawled or exported
- Policies, procedures and runbooks
- The material a new hire is given in their first week
- The questions that keep coming back in chat
What it does
One place to ask, several bodies of knowledge
HR policy, IT procedures, sales material and operating instructions can share one knowledge base or sit in separate ones, depending on who should be able to read what.
Every answer names its page
The reply cites the document it came from, so the reader can open it, and so a page that has gone out of date gets noticed instead of being quietly repeated.
The questions with no answer are your backlog
Analytics lists what your team asked and did not get an answer to, which is the list of documents worth writing next.
Questions people ask
Can I keep some documents away from most of the team?
Use more than one knowledge base, each with its own widget or hosted page. What a person can open decides what they can ask, so sensitive material lives in its own set rather than behind a setting.
Is it separate from the assistant on our public site?
Yes. A knowledge base is a separate set of documents with its own widget and its own allowed domains, so nothing internal can be retrieved by a stranger on your website.
Where does the team ask?
A hosted chat page at its own address, or the widget on your intranet restricted to the domains you list. Lead alerts can go to Slack; the asking happens in the assistant.
Connect it to
Upload your documents, get answers that cite them
One knowledge base, an AI chat or an Ask AI search on any site, and every answer with the passage it came from. Free for 14 days.