AI chatbot for customer support
The repetitive questions stop reaching your inbox
Most support volume is the same handful of questions asked again. An assistant that reads your help centre answers those at the moment they are asked, and hands over the rest with the context already gathered.
You wrote the answers once, in a help centre nobody reads before opening a ticket. So the same question about refunds, shipping or a password arrives every week, and the people who could be solving hard problems are retyping easy ones.
- Your help centre or knowledge base
- Policy pages: refunds, shipping, warranty
- Product FAQs
- Past ticket answers exported as a document
What it does
Answers that cite their source
Every reply names the article it came from, so a reader can check it and an agent can tell whether the assistant was right.
Handover with context
When the assistant cannot answer, the conversation becomes a lead in your CRM or a task in ClickUp, with what the visitor already said attached.
Gaps you can see
The questions that got poor answers are listed in Analytics, so the next article you write is the one your customers asked for.
Questions people ask
Will it make things up?
It answers from what it retrieved and cites it. Where retrieval finds nothing above the threshold you set, it says so instead of inventing an answer.
Can a person take over?
The assistant hands off rather than pretending. A lead form or a route into your CRM puts the conversation in front of someone, with the transcript.
How long until it is useful?
Upload the help centre and it answers the same day. Tuning the retrieval in the Playground is what turns a decent assistant into a reliable one.
Connect it to
Put your knowledge to work today
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