AI assistant for an internal IT helpdesk
The VPN question, answered without a ticket
Most of an internal helpdesk queue is the same ten questions from people who joined this quarter. An assistant over your runbooks answers those and leaves the queue for the things that are actually broken.
The instructions for the VPN exist, on a wiki page written two years ago that nobody can find from the intranet search. So it becomes a ticket, and someone who was debugging a real incident answers it for the fortieth time.
- The internal wiki and runbooks
- Device and software setup guides
- Security and access policies
- The onboarding checklist for new starters
What it does
Internal by default
Allowed domains and origin-bound tokens keep it on your intranet. A widget for an internal tool is not reachable from the public internet.
Reads the runbooks you have
Wiki pages, PDFs and the onboarding checklist go in as they are. There is nothing to rewrite first.
Escalates with context
What it cannot answer becomes a task in ClickUp with the conversation attached, so nobody re-asks what the person already typed.
Questions people ask
Can it reset a password?
No. It explains how, and hands off to a person or a ticket when the step needs an administrator.
Does our internal content leave the company?
It is stored and embedded so it can be retrieved, and used for nothing else. The assistant only serves the domains you allow.
How do we keep it current?
Point the crawler at the wiki on a schedule, or push from your own system through the API.
Connect it to
Upload your documents, get answers that cite them
One knowledge base, an AI chat or an Ask AI search on any site, and every answer with the passage it came from. Free for 14 days.