AI assistant for SaaS user onboarding
The question that would have been a cancelled trial
A trial is lost in the first week, on a step someone could not finish. An assistant inside the product answers at that moment, without a ticket and without waiting for an onboarding call.
Your onboarding emails are written and your docs are complete, and the person evaluating you is stuck at eleven at night on a configuration screen with nobody to ask. They do not open a ticket for that. They just stop logging in.
- Product documentation and how-to guides
- Release notes and changelogs
- The onboarding email sequence
- Support answers about setup
What it does
Where the work happens
The inline and floating surfaces live inside your own app, so the question is answered on the screen that raised it.
It knows which screen
Page context reaches the model, so an answer about permissions is about the settings page the user is actually looking at.
The blockers become a list
Analytics shows what new users asked in their first week, which is the shortest route to a better empty state.
Questions people ask
Does this need engineering time?
One script tag, or the React components if you want to control the layout. Neither needs a rebuild of your app.
Can it answer about the user's own data?
No. It answers from the knowledge base you give it, not from your database. Account-specific questions stay with your support team.
Can we run different assistants for trial and paid users?
Yes. One widget per surface, each with its own knowledge base, greeting and allowed domains.
Connect it to
Upload your documents, get answers that cite them
One knowledge base, an AI chat or an Ask AI search on any site, and every answer with the passage it came from. Free for 14 days.